Who we are
We are the ALC Garden Tours (ABN ), a small organisation based in Australia. We run international garden tours, sell books on gardening and landscaping related topics, and send out newsletters to our subscribers.
Our website address is: https://www.alcgardentours.com.
Scope of this policy
ALC Garden Tours, referred to as ‘we’ ‘us’ and ‘our’, is committed to protecting the privacy of the personal information that we collect from you, hold and use. ‘Personal information’ is simply information that identifies you. We are bound by the Australian Privacy Principles, found in the Privacy Act 1988.
This policy applies to personal information that you provide to us directly, through online channels, and personal information that we receive from third parties.
Collecting your personal information
a. Personal information we collect
The type of personal information ALC Garden Tours collects and holds includes but is not limited to your:
- contact details, including name, address, company, phone numbers, email address;
- shipping address;
- Australian Business Number (ABN);
- purchase details;
- dietary requirements;
- IP address.
For certain retail transactions, ALC Garden Tours may forward to a financial institution but not retain certain personal account information, including your:
- credit or debit card details;
- PayPal details;
- cheque details;
- bank account details (for refunds only).
b. Information collected from our website
ALC Garden Tours automatically collects and stores the following information about visitors to our website:
- IP address;
- Domain name;
- Date and time of visit;
- Web pages accessed and documents downloaded;
- Previous site visited;
- Type of browser used;
- Browser user agent string (for spam detection);
- Screen monitor resolution.
This information is collected in an aggregated form and cannot directly identify individual visitors. We only use the information to measure the number and assumed country of visitors to the different parts of the site and to help us make the site more useful to you. If we do not collect this information, we may be unable to tailor our website content to your preferences. You are able to browse our site without entering any personal information so you can remain completely anonymous during your visit.
c. How we collect personal information
We collect personal information about potential customers, customers, referrers, website and email subscribers, and people who make enquiries or otherwise come into contact with us.
We collect personal information through the following avenues:
- our website and social media pages;
- via documents, such as purchase orders;
- during phone conversations with you;
- written enquiries and contact;
- from third parties, such as referrers;
- at industry/conference/tour events.
What we use your personal information for
ALC Garden Tours will only use or disclose your personal information for the primary purpose for which it was collected, or a directly-related secondary purpose. In other words, we will only use your personal information in a way in which you would be likely to expect us to use it. Some of the main purposes for which we use personal information are:
a. Sale of books and publications
ALC Garden Tours will use your personal information to provide or assist in providing products as described on our website. We may need to use it to contact you, provide advice to you or prepare documents to assist with the purchase process and decisions.
b. Payments, invoices and receipts
We use your personal information to process payments made by you for tours or products purchased from us. This includes the generation of invoices, packing slips, receipts and other retail transaction documents.
c. Promotion and marketing
ALC Garden Tours may use your personal information for direct marketing, such as emailing you our newsletters, upcoming tours and information about our products. Our direct marketing will always contain an ‘unsubscribe’ mechanism, and we will remove you from our direct marketing lists if you ‘unsubscribe’. If we receive your personal information from a third party, we will only use it for direct marketing purposes if you have consented, and have not unsubscribed.
We sometimes use photographs taken at industry/tour events, which may include photographs of attendees, on our website and social media platforms or in our promotional and marketing materials.
Sharing your personal information
ALC Garden Tours may, in accordance with the above specific purposes only, disclose your personal information to:
- Our employees;
- Financial institutions;
- Freight carriers;
- Our auditors or other contractors;
- The Australian Taxation Office;
- Anyone you authorise us to disclose it to.
Other than the above, we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Storing your personal information
ALC Garden Tours stores your personal information in our electronic databases. We may also store some of your personal information in our hard copy files.
We implement a variety of security measures to maintain the safety of your personal information whether it is stored electronically or as hard copy.
Your personal information that is no longer required by us or by law will be destroyed or de-identified, unless it is retained for direct marketing purposes.
Right to request access and correction
You have the right to request access to the personal information we hold, and seek to have it corrected and updated. Such requests can be made by contacting ALC Garden Tours directly on the contact details below. No fee will be charged for complying with these requests. If you want us to delete your personal information, please contact us and we will take all reasonable steps to delete it, unless we are prevented from doing so by law.
How to complain
If you believe ALC Garden Tours has breached the Australian Privacy Principles or a binding registered Australian Privacy Principles code, you may complain by using the following procedure:
- Contact ALC Garden Tours using the below contact details and provide us with the details of your complaint;
- We will:
- Record your complaint in writing and ask for further information if required;
- Assess your complaint and contact you within 28 days of the date of the complaint to discuss options to resolve it;
- Work with you to implement any agreed action to resolve the complaint;
- Contact you to follow up about resolution of the complaint;
- If the above process does not deal satisfactorily with your concerns, you can refer your complaint to the Office of the Australian Information Commissioner via:
- Email: firstname.lastname@example.org
- Telephone: 03 9650 5043
- Toll free: 1800 678 446
Our contact details
ALC Garden Tours (ABN )
Postal Address: P.O. Box 198, Toorak VIC 3142, Australia
Telephone: +61 (0)438 182 801